A field service management software, also known as a hosted cloud system, is an integrated software and hardware solution that allows companies to manage their workers, locate and schedule vehicles, ensure driver safety, bill customers, track accounting and billing and integrate other back-office applications. It is most commonly used to describe companies which need to coordinate service, repair or maintenance of equipment and systems.
Field force and management of field services is used in many different industries. Some of these are listed below.
There are technicians in the cable and telecommunications industries who can install phone lines as well as cable to homes or businesses.
There are mobile nurses in the industry who offer home-care services for disabled and elderly patients.
You will also find gas engineers in this industry who are working to detect and repair leaks.
Preventative maintenance technicians and repairers are found in the heavy industries, such as mining, industry and manufacturing.
Examples of other types of workers are postal workers who take mail to the post office, waste collection trucks and reading electric meters. It also includes the work of other field workers.
The managers who are responsible for field forces and service are also faced with some difficulties. Below are some of the challenges that managers face:
In the first place, there is always customer expectation. No matter what, customers always expect their services not to be interrupted and restored as soon as possible. But it can sometimes be hard to satisfy or even understand the requirements of your customers.
The employees’ low productivity comes next. Often, managers find it difficult to manage the workers on the ground. The result is a low level of productivity.
After that, we must consider safety. It is important that both employers and individuals are aware of their responsibility to ensure the safety of all drivers, as well the vehicles they use.
The cost is not to be forgotten. Another set of challenges is the maintenance of your vehicle, rising fuel prices, and parts inventory.
Unavailability or improper data and technologies is not the only type of challenge.